Your privacy is important to Audio First, Inc. Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
1. Who We Are
Audio First, Inc. d/b/a Hello Audio (“Hello Audio”) and operating at https://www.helloaudio.fm/ collects, uses and is responsible for certain personal information about you.
2. Children’s Online Privacy Protection Act
This website and any products and services offered herein are not intended for persons under the age of 13. Hello Audio does not knowingly collect information from anyone under 13 years of age. Hello Audio prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. Hello Audio will not knowingly collect personally identifiable information from children under 13. If Hello Audio learns it has any information or content from anyone under the age of 13, it will delete that information.
3. The Personal Information We Collect and Use
a. Information Collected by Us
Hello Audio may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails or our mailing list activities, register for an account, participate in a promotion or contest, order a service or product, fill out any type of form, submit a question to our chat box, or otherwise contact Hello Audio via an online form or e-mail. The information collected may include your name, physical address, e-mail address, phone number, credit card number, expiration date, billing information, location and data. You are not required to provide any personally identifiable information to merely access or visit this website.
We may also collect information based on your usage of this site which is information collected automatically from this site (or third party services employed in this site ), which can include: the IP addresses or domain names of the computers utilized by the users who use this site, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the site) and the details about the path followed within the site with special reference to the sequence of pages visited, other parameters about the device operating system and/or the user's IT environment, and data, conversion rates, marketing and conversion data and statistics, reports, analytics data, reviews and surveys ("Usage Data"). Usage Data is essentially anonymous when collected, but could be used indirectly to identify a person.
Hello Audio may collect domain information and “cookies” (small files saved on your hard drive by your web browser) to analyze website and advertisement, performance, track user patterns, save information from your previous visits and customize your experience.
We use Google Analytics which is a third-party web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this site, to prepare reports on its activities, and to share them with other Google services. For more information on Google’s practices, see https://policies.google.com/privacy?hl=en. You may optout of the Google Analytics services with the Google’s browser Add-on that’s available at https://tools.google.com/dlpage/gaoptout/.
We also use Web Beacons (i.e., Facebook pixel and Active Campaign) which are sometimes called single-pixel gifs or clear gifs. They are used to assist in delivering cookies, and they allow us to count users who have visited pages of our site. We may include Web Beacons in promotional e-mail messages or other communications in order to determine whether messages have been opened and acted upon.If your browser sends a "Do Not Track" signal, only a generic cookie will be placed on your device while the website is accessed.
If you are located in the European Economic Area (EEA), we are regulated under the General Data Protection Regulation which applies across the European Union and we are responsible as controller of that personal information for the purposes of those laws.
If you are located in the United Kingdom (“UK”), we are regulated under UK data regulations known as “UK GDPR.”
b. Information Collected from Other Sources
We do not obtain personal information from any third-party sources.
c. How we use your personal information
Hello Audio collects such information in order to send e-mails relating to the services, respond to inquiries and requests, information regarding promotions or contests we may offer, oversee contests and promotions, information regarding account information, fulfill orders, deliver services and products, complete customer transactions, conduct our private, internal reporting for this site, security assessments, investigate legal claims, and improve website performance and customer service.
d. Who We Share Your Personal Information With
Hello Audio respects your privacy and will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.
We do, however, share your name and e-mail address with our analytics service providers, third-party suppliers and credit card processors.
This data sharing enables them to deliver services and products directly to you and us. Those third-party recipients are based outside the European Economic Area or the UK — for further information including on how we safeguard your personal data when this occurs, see Transfer of your information out of the EEA, UK below.
Hello Audio may release personal information to enforce its Website Terms and Conditions of Use, other Terms and Conditions, Terms of Service, manage its business, protect users or the general public, or to otherwise comply with legal obligations.
If you give Hello Audio your permission, it may also use personal identification information for internal or external marketing and promotional purposes.
On occasion, Hello Audio may collect personal identification information from you in connection with optional contests, special offers or promotions. Hello Audio will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion.
We will ask for your consent to such disclosure and use of such information, prior to your participation in the contest, special offer or promotion.
We reserve the right to transfer personal information in the event that we merge with or are acquired by a third party. We also may disclose your personal information for any other purpose permitted by law or to which you consent.
We will not share your personal information with any other third party.
e. Users & Your Personal Information
Users provide Hello Audio with information about the Listeners who may download their Content, including without limitation, name, e-mail address, the Content the Listener may download in the future, and any other information Listeners may provide to Users. This information is only available to Hello Audio upon the User’s registration, and uploading of Content. Hello Audio does not provide, sell, rent, release, disclose, or otherwise transfer Listener data to Users or third-party entities for monetary or other valuable consideration. Hello Audio provides Users with information about the Listeners who have downloaded and streamed their content, including without limitation, how many times their content was downloaded and streamed.
When a User registers and uploads Content to their feed on Hello Audio, the User will share the Listeners personal information with Hello Audio. By assessing and listening to Content from Hello Audio, a Listener grants Users permission to share that Listeners’ information with Hello Audio and gives Hello Audio permission to contact the Listener. Users must comply with all relevant legal rules when using the platform.
This includes applicable data protection and privacy laws that govern the ways in which you can use another user’s information.
f. Whether Information Has to Be Provided by You and Why
The provision of personal data (e.g., name, e-mail, address) is not required from you to access the public areas of our website. We will inform you when we collect it whether you are required to provide the information to us.
g. How Long Your Personal Information Will Be Kept
We will hold non-user personal data until you let us know you would like for us to delete it or unsubscribe from our marketing contacts, which you are free to do at any time. We will hold all client and customer personal data in our files for six years.
h. Reasons We Can Collect and Use Your Personal Information
Hello Audio collects and uses your personal information to send e-mails, deliver services and products, complete customer transactions, oversee contests and promotions and improve website performance and customer service.
4. Use and Transfer of Your Information Out of the EEA, UK
This website is operated in the United States and third parties with whom we might share your personal information as explained above are also located in the United States or other countries. If you are located in the EEA, the UK, or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States or other countries. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.
These countries do not have the same data protection laws as the EEA or UK. While the European Commission has not given a formal decision that United States provides an adequate level of data protection similar to those which apply in the EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information, see “How to contact us” below. We will not otherwise transfer your personal data outside of the EEA or UK or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
5. Your Rights
If you want to unsubscribe from receiving e-mails from Hello Audio, you may do so at any time. Each e-mail from Hello Audio includes instructions for unsubscribing from these e-mail communications.
If you are covered by the General Data Protection Regulation or other relevant privacy regulations, you have a number of important rights free of charge. In summary, those include rights to:
• Fair processing of information and transparency over how we use your use personal information
• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• Require us to correct any mistakes in your information which we hold
• Require the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• Object at any time to processing of personal information concerning you for direct marketing
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• Object in certain other situations to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances
You may also have the right to claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, visit www.gdpr.eu; https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/; or https://www.priv.gc.ca/en.
If you would like to exercise any of those rights, please:
• Email, call, or write to us
• Provide us enough information to identify you (e.g., first and last name, e-mail address, account number, user name, registration details)
• Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)
• Provide us with the information to which your request relates (including any account or reference numbers, if you have them)
6. Keeping Your Personal Information Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and may be subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so.
It is important to understand that no security measures are absolute. We cannot guarantee the safety of any information you provide to us.
Please note that any comments or information that you post on the website, including the Hello Audio social media pages or groups, become public and third parties may use your information. Hello Audio is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.
7. Links to Other Sites
You may see advertising or other content on this website that links to the sites and services of our partners, suppliers, advertisers, sponsors, affiliated entities, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. Hello Audio is not responsible for or liable for any content on or actions taken by such third-party websites.
8. How to Complain
We hope that we can resolve any question or concern you raise about our use of your information.
If you are covered by the General Data Protection Regulation or UK GDPR, you may lodge a complaint with a supervisory authority, in particular in the UK or European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
9. Changes to This Privacy Notice
10. How to Contact Us
11. Do You Need Extra Help?
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).
Policy Last Updated 8 March, 2021